Senior Storefronts

2 months ago

Singapore Newfold Digital Full time
About the Role

We are seeking an experienced Senior Storefronts & eCommerce Manager to lead our Adobe Experience Manager (AEM) Storefronts in the ANZ/SG region. As a key member of our team, you will be responsible for managing and driving various aspects of our online stores, including content management, campaign release controls, A/B testing, UX tests, onsite development oversight, project management, and more.

Key Responsibilities:

  • Build, maintain, and track the platform roadmap, ensuring it aligns with the business strategy and meets customer and key eCommerce drivers.
  • Operate as an execution-leader and guide brand squads with content management of AEM and non-AEM storefronts.
  • Operate as an execution-leader and guide brand squads with customer panel-driven content changes, campaign changes, UX, and product initiatives.
  • Oversee multi-brand instances of AEM, managing roadmaps and release cycles, and collaborating with respective brand managers on deliverables.
  • Continuously measure and report key storefront performance metrics, such as CVR, click & engagement metrics, and load time.
  • Ensure user management and controls are governed by policies and procedures.
  • Drive continuous improvement through frequent deployments of onsite tests, tracking, and measuring performance using tools like Google Analytics, Hotjar, Optimizely, and other forms of customer insight.
  • Work with UX designers to create PRDs and high-level mockups/wireframes, along with our Design team to define desired outcomes.
Requirements

We are looking for a candidate with 6+ years of experience working in eCommerce or Storefronts roles, with strong communication, organizational, and analytical skills. A keen eye for good design and understanding of user experience are essential, as well as a customer-first mindset and ability to adopt design thinking principles.

Requirements:

  • 6+ years of experience working in eCommerce or Storefronts roles.
  • Strong communication, organizational, and analytical skills.
  • A keen eye for good design and understanding of user experience.
  • Customer-first mindset and ability to adopt design thinking principles.
  • Experience working with tools like Jira, Google Analytics, Hotjar, Moqups, Optimizely.
  • A strong understanding of CMS systems and how HTML/CSS/JavaScript works.
  • Attention to detail, multitasking, and customer service focus.
  • Experience working in an agile organization or with cross-functional teams.
  • Ability to build collaborative relationships with a diverse range of stakeholders.

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