Front Office Liaison

2 weeks ago


Singapore beBeeCustomer Full time $3,500 - $4,500

Job Title: Front Office Liaison

We are seeking a highly skilled and experienced Front Office Liaison to join our team.

Key Responsibilities:
  • Create, Amend or Cancel Room Reservations: Develop and implement effective strategies for managing room reservations, ensuring seamless execution of guest requests.
  • Pre-Assign Rooms and Monitor Departures: Utilize expertise in hotel operations to pre-assign rooms and monitor departures, guaranteeing maximum efficiency.
  • Coordinate with Housekeeping: Foster strong relationships with housekeeping staff to ensure timely preparation of rooms for guest arrivals.
  • Perform Check-In and Checkout Functions: Deliver exceptional customer service by performing check-in and checkout functions in a friendly and professional manner.
  • Upsell Higher Categories of Rooms: Develop and execute strategies to upsell higher categories of rooms, increasing hotel revenue.
  • Obtain Guest Particulars: Collect and update guest particulars, including preferences, in guest history.
  • Perform Foreign Currency Exchange: Execute accurate foreign currency exchange and traveller's cheque exchange in accordance with hotel policies and procedures.
  • Post Mini-Bar Charges: Post mini-bar charges to guest folios for any last-minute consumption by guests upon departure.
  • Post Room Charges: Post room charges for early check-in, late departures or discrepancies in room rates.
  • Coordinate with Departments: Collaborate with Banquet, Catering, Sales, Rooms Reservation, and Credit departments to update or amend billing instructions.
  • Perform Pre-Night Audit Functions: Conduct thorough pre-night audit functions to ensure accuracy and compliance.
  • Provide Information on Marriott Bonvoy: Educate guests on the Marriott Bonvoy programme and its benefits.
  • Enrol Guests to Marriott Bonvoy: Assist guests with enrolment into the Marriott Bonvoy programme.
  • Extend Warm Welcome: Provide a warm welcome and offer directions and information to guests while at the lobby.
Required Skills and Qualifications:
  • Excellent Communication Skills: Possess excellent communication skills to effectively interact with guests and colleagues.
  • Strong Problem-Solving Skills: Demonstrate strong problem-solving skills to address guest complaints and issues.
  • Proficiency in Hotel Operations: Possess in-depth knowledge of hotel operations, including front office procedures and systems.
  • Customer-Focused: Maintain a customer-focused mindset to deliver exceptional guest experiences.
  • Team Player: Demonstrate ability to work collaboratively as part of a high-performing team.
Benefits:

We offer a comprehensive compensation package, including competitive salary, benefits, and opportunities for career growth and development.

Others:

This is an exciting opportunity to join our dynamic team and contribute to delivering exceptional guest experiences.


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