Regional Customer Service Operations Lead

2 weeks ago


Singapore beBeeExcellence Full time $90,000 - $120,000

We are seeking an experienced leader to oversee and drive customer service operations and process excellence initiatives across Southeast Asia. The role is responsible for delivering exceptional customer experience, optimizing service processes, and leading regional teams to achieve operational excellence and customer satisfaction.

Our ideal candidate is a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with our core drivers; Action, Interaction, and Satisfaction. They are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in their DNA. They build trust, by clear communication with no prestige.

  • We are looking for someone who can elaborate the annual action plan, setting key priorities aligned with our local strategy and business targets.
  • This person will lead the Customer Service team with clear direction, ensuring performance is aligned with company goals and the defined plan.
  • They will develop, motivate, and coach direct reports to strengthen competencies and secure succession planning.

Order Management & Execution

  • This role oversees the end-to-end order fulfilment process, from entry to delivery, ensuring accuracy, timeliness, and adherence to customer contract requirements.
  • The incumbent will monitor and follow up on backlog and invoicing to ensure timely revenue recognition and customer satisfaction.
  • They will coordinate order logistics with our factories to align with contractual delivery terms.

Customer & Stakeholder Collaboration

  • Our ideal candidate champions a customer-centric mindset and ensures consistent high-quality service delivery.
  • They will act as the main point of escalation for complex service issues or key accounts and drive the claims management process
  • They will coordinate closely with Sales, Finance, Supply Chain, and other departments to ensure a seamless customer experience.

Finance & credit risk Management

  • This person will execute the credit control as instructed by Finance through the Customer Support team.
  • They will coordinate with the Finance team for backlog follow-up, and resolution of credit or billing disputes.


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