Front Desk Liaison

4 days ago

Singapore beBeeGuestService Full time $2,500 - $3,500
Doorperson/Bellman Job Summary

Our team is seeking a highly skilled Doorperson/Bellman to provide exceptional service to our guests. As a key member of our Guest Services Team, you will be responsible for ensuring that every guest feels welcome and well taken care of from the moment they arrive to the moment they depart.

Key Responsibilities:

  • Arrive at work in a fit state to execute the responsibilities of the role.
  • Prepare your workstation, equipment, and required work materials to ensure the full scope of the job can be executed.
  • Maintain up-to-date and in-depth knowledge of all property-wide information, internal promotions, and local community events.
  • Provide accurate information and appropriate recommendations to guests based on their profiles and preferences to enhance their stay.
  • Have in-depth knowledge of all room and suite types, including features and inclusions, to provide thoughtful room orientations.
  • Communicate continuously with internal teams to ensure smooth operations of the Guest Services Team and manage the Guest Service Command Center.
  • Attend to guests upon arrival and departure, providing proactive and attentive service.
  • Adapt to changes and adhere to organizational procedures and service standards.
  • Handle luggage for arriving and departing guests, including proper handling, tagging, and delivery.
  • Rotate duties at the curb, working closely with Bell Captain and Supervisor to ensure seamless guest experiences.
  • Operate luggage handling equipment like bell-carts and birdcage trolleys.
  • Carry Mobile Duty Phones and operate Mobile FCS system for job receiving and dispatching.
  • Deliver items to guestrooms upon request and maintain luggage storage areas.
  • Handle baggage requests such as storage and repairs.
  • Sort and deliver newspapers to VIP and scheduled rooms.
Requirements

To be successful in this role, you will need:

  • Minimum secondary education.
  • At least 1 year of experience in a similar role.
  • Experience with luxury resorts/hotels is advantageous.
  • Proficient in English; additional languages are a plus.
  • Outgoing, proactive, with strong guest relations and problem-solving skills.
  • Excellent organizational, communication, and time management skills.
  • Detail-oriented, resourceful, and able to work independently.
  • Team player with a positive attitude.
  • Flexible with work days and shifts.
  • Professional appearance and demeanor.
  • Able to control bell trolleys in busy guest areas.

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