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Front Desk Liaison

3 weeks ago

Singapore beBeeGuestRelations Full time $35,000 - $45,000

Immerse yourself in a world of guest relations excellence.

Job Description

The Guest Relations Officer is responsible for ensuring that every guest feels welcome and valued throughout their stay. This role requires a high level of discretion, excellent communication skills, and the ability to work effectively under pressure.

Key Responsibilities:
  • Assist guests with check-in and checkout, and other cashiering duties
  • Efficiently assist guests throughout their stay with any requirements, handle guest feedback, provide direction and give suggestions
  • Handle guests' mails, messages, and answering phone calls
  • Maximise room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
  • Provide guidance and assistance to Guest Relations Assistants
  • Ensure the safety, security and loss control policies and procedures are complied with at the front desk and back office area
  • Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
Required Skills and Qualifications

To be successful in this role, you will need:

  • A minimum 'O' Level education
  • Minimum 2 years hotel Front Office experience
  • Excellent English language skills (written and spoken)
  • Computer knowledge, i.e. well-versed with Windows, Internet Explorer and Word, either POS or PMS system
  • Knowledge of Opera will be an advantage
  • Presentable, well-groomed appearance with leadership qualities
  • Interpersonal skills to deal with guests and colleagues issues
  • Able to work in a team, i.e. caring about other team members and open towards other nationalities
  • Adaptable to multicultural guest needs, works with diverse cultures
  • Able to work under pressure and independently
  • Good interpersonal and communication skills
Benefits

We offer a dynamic and supportive working environment, opportunities for career growth and development, and a competitive remuneration package.

Others

This role is based in a luxury hotel and involves working in a fast-paced environment with a focus on providing exceptional customer service.