Front Desk Liaison
2 weeks ago
As the primary point of contact, you will create a welcoming first impression for our guests and visitors. You will efficiently manage front desk operations while ensuring exceptional customer service for both English and Mandarin-speaking customers.
Key Responsibilities:- Greet and welcome guests promptly and warmly upon arrival.
- Manage reservations, guest inquiries, and seating arrangements.
- Handle incoming calls, emails, and walk-in inquiries professionally.
- Provide accurate information about our services, promotions, or ongoing events.
- Assist in managing appointment schedules and guest flow during peak hours.
- Maintain a clean, tidy, and organized reception or waiting area.
- Communicate clearly and courteously with customers in both English and Mandarin.
- Address and resolve guest concerns or complaints professionally and efficiently.
- Coordinate with other departments or team members for smooth operations.
- Perform administrative support duties such as filing, data entry, and documentation when required.
- Excellent verbal and written communication skills in English and Mandarin.
- A friendly, outgoing personality with strong interpersonal skills.
- The ability to handle multiple tasks and manage guest expectations calmly under pressure.
- Presentable and professional appearance.
- Prior experience in a customer service, receptionist, or hospitality role is an advantage.
We are seeking a highly motivated individual who can work well in a fast-paced environment and provide exceptional customer service to our guests.
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