Learning Operations Associate

3 days ago


Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

This exciting opportunity is part of our commitment to delivering exceptional education at Nanyang Technological University, Singapore.

About the Job

You will play a crucial role in supporting the smooth operation of our academic programmes, focusing on providing an excellent learning experience for our students.

Main Responsibilities:
  • Student Management Processes:
    • Track student progress and ensure accurate record-keeping.
    • Support students with special educational needs and respond to ad-hoc requests.
    • Contribute to academic advisory activities, collaborating with students, faculty, and staff.
  • Programme Management:
    • Maintain accurate programme information and ensure accessibility for students and faculty.
    • Process enrolment and withdrawal requests, updating records accurately.
    • Assist in class and assessment scheduling, course registration, and related administrative matters.
    • Assist in managing teaching and learning resources, such as setting up NTULearn and booking teaching venues and other logistical support.
    • Support inbound and outbound student exchange programmes.
    • Assist in assessment result review and submission, ensuring data accuracy.
    • Provide secretarial support for meetings and decisions.
    • Assist in managing and executing Student Feedback on Teaching (SFT) and course evaluation processes.
  • Team Coordination and Administration:
    • Maintain the team calendar and rosters, including leave applications and event duties.
    • Manage and maintain the team's repository for information and Standard Operating Procedures (SOPs).
  • Management of Projects and Initiatives:
    • Provide administrative and logistical support and coordination for events, programmes, projects, and initiatives.
    • Support outreach Instructors, Fellows, Student engagement and development events and activities.
    • Perform any other ad-hoc duties as assigned by the Lead or Senior Management.


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