Business Transformation Leader
3 weeks ago
As a Senior VP, Business T&O Management, you will lead the Technology and Operations function in harnessing the power of technology to support our physical and digital banking services and operations. This includes developing, centralizing, and standardizing technology systems as well as banking operations in Singapore and overseas branches.
Key Responsibilities
• Act as a trusted advisor for senior stakeholders and influencers, building relationships with business leaders, technology, and operational business partners to support effective business change.
• Anticipate business challenges, objectives, high-level budgets, and success criteria for T&O initiatives, undertaking scoping and evaluation to define overall considerations, including scalability, maintainability, cost, operations, and technology principal risk.
• Initiate implementation plans for Group T&O projects, ensuring a business perspective on delivering new operations and technical capabilities to the business.
• Manage production incidents and problems impacting customer and business operations, leading regular reviews with business stakeholders on system stability, responsiveness, production incidents, and problem tickets.
• Ensure continuous improvement, tracking early identification and resolution of challenges impacting BAU systems.
Requirements
• 15 years of relevant banking experience
• Strong quantitative, analytical, problem-solving, and process design skills to translate analysis into actions meeting business objectives
• Understanding of technology and operational processes across functions/departments in the bank/market
• Experience in scoping and evaluation, defining overall considerations, including scalability, maintainability, cost, operations, and technology principal risk to provide a recommendation
Competencies
• Excellent stakeholder management and communication skills
• Ability to manage divergent agendas and stakeholders with win-win solutions
• Strong understanding of business strategies and ability to translate them into concrete achievable action plans
• Ability to collaborate, drive motivation, and own workflows and processes for delivery of outcomes
• Strategic forward-thinking approach to challenges with outstanding influencing, negotiating, and persuasion skills
• Passionate, diligent individual with ability to thrive in ambiguity
• Resourceful team player
Education
• Bachelor's degree in engineering/business/finance or equivalent
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