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Comprehensive Customer Experience Specialist

2 weeks ago

Singapore beBeeCustomer Full time $4,000 - $5,500

Job Overview:

This role is responsible for providing comprehensive support to the System and Customer Service Department, ensuring exceptional customer service delivery.

Main Responsibilities:

  • Achieve total client satisfaction by coordinating all customer service matters
  • Maintain high quality services provided by the team
  • Update, log, and file customer service cases in the ERP system
  • Closely monitor and coordinate customer service events and after-sales services
  • Properly handle client documentations
  • Celebrate project successes according to schedule and client satisfaction
  • Timely submission of required documentation

Requirements:

  • Basic IT knowledge in hardware, network, and database
  • Strong customer service sense and skills
  • Ability to build relationships with vendors, internal clients, and colleagues
  • Excellent communication and coordination skills
  • Meticulous work under pressure

Benefits:

Fulfilling and engaging work environment

Promote professional growth and development

Encourage teamwork and collaboration

Enjoy a competitive compensation package

Contribute to the company's mission to deliver top-notch customer experiences.