Senior Hotel Leader

5 days ago

Singapore beBeeBrandAmbassador Full time $800,000 - $1,000,000
Role Overview

The General Manager is a key leadership position responsible for the overall strategy and direction of the hotel. This role requires exceptional leadership, communication, and problem-solving skills to drive business success.

Key Responsibilities
  • Develop and implement strategies to achieve revenue growth, profitability, and excellent guest satisfaction.
  • Lead and motivate the management team to foster a culture of creativity, inclusion, and accountability.
  • Represent the hotel to various stakeholders including owners, corporate, media, government, and local community leaders.


Operational Excellence
  • Ensure smooth daily operations across all departments: Rooms, Food and Beverage, Engineering, Finance, Human Resources, and Administration.
  • Monitor service standards to guarantee consistent delivery of the lifestyle guest experience.
  • Oversee compliance with operating standards, brand audits, and statutory regulations.


Financial Performance
  • Deliver on agreed Key Performance Indicators (KPIs): Revenue, Gross Operating Profit (GOP), Net Operating Income (NOI), Revenue Per Available Room (RevPAR), Average Daily Rate (ADR), Occupancy, and Food and Beverage profitability.
  • Prepare and monitor annual budgets, forecasts, and monthly performance reports.
  • Manage cost controls, procurement, and inventory in line with financial goals.


Sales, Marketing, and Public Relations
  • Partner with corporate and local marketing teams to execute brand-led campaigns and public relations initiatives.
  • Drive topline performance through effective revenue management, distribution strategies, and targeted sales efforts.
  • Build strong local partnerships and ensure the hotel remains culturally relevant in the market.


Food and Beverage Oversight
  • Oversee all Food and Beverage concepts (all-day dining, rooftop bar, café, events, etc.) ensuring strong identity, profitability, and alignment with the lifestyle positioning of the brand.
  • Collaborate with the Executive Chef and Food and Beverage Director to maintain innovative menus, beverage concepts, and guest experiences.


People and Culture
  • Lead human resources practices aligned with the hotel's philosophy – diverse, inclusive, and creative.
  • Ensure effective recruitment, onboarding, training, and talent development.
  • Champion employee engagement and retention.


Guest Experience and Brand Standards
  • Safeguard the hotel's positioning as a stylish, welcoming, and community-minded brand.
  • Ensure guest feedback is monitored and acted upon promptly.
  • Uphold service innovation and distinctive guest touchpoints in every interaction.


Owner and Stakeholder Relations
  • Report to the owning company on financial, operational, and strategic matters.
  • Ensure transparent communication with owners on budgets, forecasts, and performance.


KPIs/Success Metrics
  • Achievement of budgeted GOP and NOI.
  • Market share growth (RevPAR Index, Food and Beverage penetration).
  • Guest satisfaction scores and brand audit results.
  • Staff turnover, training compliance, and engagement scores.

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