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Business Hotel Leader

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The General Manager is a strategic leader responsible for the overall management, profitability and operational excellence of the hotel. This key position oversees and ensures the efficient, smooth and profitable functioning of the hotel.

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  • Operations Management:
    • Ensure the hotel operates with high efficiency, providing exceptional service to guests while maintaining optimal profitability.
    • Regularly monitor service quality and operational standards across all departments to identify areas for improvement.
    • Analyze trends and evolving guest expectations to continuously improve accommodations, services and facilities.
  • Sales & Marketing:
    • Develop and execute strategies to achieve revenue targets through effective sales and marketing initiatives.
    • Collaborate with relevant departments to analyze and plan marketing activities and promotions.
    • Maximize occupancy rates at optimal room rates to drive consistent room sales and revenue growth.
  • Revenue Management:
    • Develop and implement revenue management strategies to optimize Average Daily Rate (ADR), Revenue Per Available Room (RevPAR) and overall profitability.
    • Monitor market trends, competitor pricing and demand patterns to adjust pricing and inventory strategies.
    • Make data-driven decisions to maximize revenue by analyzing business performance metrics.
    • Collaborate with Sales & Marketing to align promotions and packages with revenue goals.
  • Financial Management:
    • Take full responsibility for the hotel's profit and loss (P&L) performance, ensuring Key Performance Indicators (KPIs) are achieved or exceeded.
    • Implement cost control measures to maintain high service standards while minimizing expenses.
    • Prepare forecasts, monitor financial performance and report results to management.
  • Staff Leadership & Development:
    • Foster a positive work environment to minimize staff turnover and promote employee engagement.
    • Plan career growth, oversee recruitment, training and performance evaluation to develop staff members.
    • Prepare and monitor staff rosters to ensure adequate coverage based on occupancy and business needs.
  • Compliance & Reporting:
    • Ensure compliance with all applicable laws, regulations and internal hotel policies.
    • Maintain effective communication with directors or higher management through regular reporting.
  • Other Responsibilities:
    • Perform ad-hoc duties or projects assigned by the Director of Management to support hotel operations and strategic initiatives.