Senior Hotel Receptionist

6 days ago

Singapore beBeeLeadership Full time

Job Title

Front Office Team Lead

About This Role

  • This is a leadership position that oversees the smooth operation of the front desk, ensuring exceptional guest experiences.
  • The Front Office Team Lead will collaborate closely with Operations Managers to maintain brand standards and drive efficiency in hotel operations.
  • This role involves guiding team members to provide excellent service, address guest concerns, and resolve issues promptly.
  • Additionally, this leader will work with other business units to meet guest expectations and contribute to the hotel's overall success.
  • This position plays a crucial role in maintaining a safe and welcoming environment for guests and colleagues alike.

Requirements

  • A Diploma or Degree in Hospitality or Tourism Management is required.
  • Candidates should have at least 5 years of experience as a team leader in Front Office / Guest Relations within a hotel environment, preferably in a 5-star hotel.
  • This role demands excellent communication, leadership, and interpersonal skills, along with the ability to perform independently and as part of a team.
  • Candidates should also be proficient in basic Microsoft Office applications, including Word, Excel, and PowerPoint.
  • Flexible working arrangements, including weekends and public holidays, are necessary for this position.

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