Technical Systems Specialist

2 weeks ago

Singapore beBeeSystem Administrator Full time
Job Title: Technical Systems Specialist.

Job Description:
We are seeking an experienced and skilled technical systems specialist to join our team. The ideal candidate will have a strong background in IT systems administration, including experience with Microsoft 365 services, Active Directory, DNS, DHCP, and Group Policy. They will be responsible for maintaining and troubleshooting cloud services, physical servers, and workstations to ensure optimal performance, security, and reliability.

The successful candidate will also be proficient in administering Windows client operating systems, Windows Server, and network devices such as routers, switches, and firewalls. They will be able to manage user accounts, permissions, and group policies, as well as configure and troubleshoot email accounts, distribution lists, and shared resources.

In addition, the technical systems specialist will provide technical support through remote desktop sessions, email, phone, and face-to-face at users' workstations. They will collaborate with vendors for hardware and software maintenance and upgrades, as well as troubleshooting.

The job involves setting up and managing user profiles, access controls, and authentication. They will also administer Microsoft 365 tenant services, including Exchange Online, OneDrive, SharePoint, and Teams. Provide user support for login issues, password resets, and account management. Configure and troubleshoot email accounts, distribution lists, and shared resources. Collaborate with end-users to address Microsoft Office application-related queries. Install, integrate, and configure new computer systems and hardware for users. Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Maintain accurate documentation of IT processes, configurations, and troubleshooting steps. Generate regular reports on system health, incidents, and performance metrics.

Required Skills and Qualifications:
A strong working knowledge of Microsoft 365 services, including Exchange Online, Teams, OneDrive, SharePoint, Microsoft Office applications, etc. Strong working knowledge in Apple product (including MAC OS, Apple iOS, etc.) with proven technical ability. Knowledge of Active Directory, DNS, DHCP, and Group Policy. Experience in administering Windows Client Operating system, Windows Server. Experience in administering network devices (routers, switches, firewalls). Experience with Active Directory client management, file sharing, printer sharing, and NTFS permissions. An openness to learning new technologies.

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