End User and Video Conferencing Support Specialist
6 days ago
Job Title: End User and Video Conferencing Support Specialist
Description: We are seeking a dedicated and customer-focused individual to provide technical support to end users and ensure the smooth operation of video conferencing systems.
Responsibilities:
- Provide technical support to end users for hardware, software, and network issues.
- Troubleshoot and resolve issues related to video conferencing systems (e.g., Zoom, Microsoft Teams).
- Assist with the setup, configuration, and maintenance of video conferencing equipment.
- Conduct training sessions for end users on video conferencing tools and best practices.
- Monitor and maintain IT infrastructure to ensure optimal performance.
- Document and track support requests and resolutions using a ticketing system.
- Collaborate with other IT team members to resolve complex technical issues.
- Stay updated with the latest technology trends and best practices in end user support and video conferencing.
Qualifications:
- Diploma in Information Technology, Computer Science, or a related field.
- 0-2 years of experience in IT support or a related role.
- Strong knowledge of video conferencing tools such as Zoom and Microsoft Teams.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused with a positive attitude and a willingness to learn.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Friendly and collaborative work environment.
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