Revenue Growth Coordinator

2 days ago

Singapore beBeeRevenue Full time

Job Title: Assistant Reservations Manager

Job Description:

The role of the Assistant Reservation Manager is to oversee the daily operations of the Reservations Department, ensuring accurate processing and optimizing revenue generation through effective management of bookings, rate strategies, and training of team members.

This position involves collaboration with various departments to ensure a seamless guest experience and also manage channel distributions in adherence to the hotel's revenue management strategies.

Delivering outstanding guest experiences while maximizing the hotel's revenue potential requires strong leadership skills and the ability to thrive in a fast-paced environment.

Key Responsibilities:

  • Oversee the daily operations of the Reservations Department
  • Manage room reservations through the Property Management System (PMS)
  • Ensure accurate and timely entry of reservation data, including special requests and room allocations
  • Promote upselling techniques among Reservations Agents to maximize hotel revenues
  • Resolve any booking issues or discrepancies professionally and promptly
  • Train subordinates on all aspects of reservations operations, focusing on accuracy and customer service excellence
  • Perform any additional duties as assigned by the Superior or management
Required Skills and Qualifications:

To be successful in this role, candidates should possess:

  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of property management systems and revenue management strategies
  • Experience in reservations and front office operations
Benefits:

As an Assistant Reservation Manager, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will also enjoy a range of benefits, including:

  • Competitive salary and bonus structure
  • Ongoing training and development opportunities
  • A collaborative and inclusive work culture
  • Opportunities for career advancement and professional growth

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