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Batch Operations Lead

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Singapore Visa Inc. Full time

The Batch Operations Lead - Global plays a critical role in driving operational excellence at Visa Inc. This individual will be responsible for leading a team of support staff, overseeing the resolution of technical issues, and implementing process improvements to enhance overall efficiency.

Key responsibilities include developing and maintaining operational procedures, tracking metrics, and communicating effectively with stakeholders. The successful candidate will also be responsible for collaborating with application and development teams, providing training and guidance to junior staff members, and analyzing complex technical problems to identify root causes.

To be successful in this role, you will need strong technical knowledge of enterprise job schedulers, netcool, service now ticketing, MVS, Hadoop, Kafka, Windows, Linux, and Unix platforms. You should also possess excellent analytical and diagnostic skills, with the ability to lead a team and make sound decisions under pressure.