Monitoring IT Operator

2 weeks ago

Singapore WE-PLUS PTE. LTD. Full time
Roles & Responsibilities

Role Summary

You will be the eyes and ears of the IT system. You ensure the availability and performance of the infrastructures, equipment, software and processes supporting the data. In order to anticipate anomalies, batch delays, FileSystem problems, etc.

Main Responsibilities

  • Batch Job Management - Monitor the end-of-day batch and ensure that it starts on the prescribed time, perform first level analysis if there's failure, perform recovery and involve other stakeholders when necessary and do a milestone check of the critical jobs to ensure they complete on time and do the proper escalation if there's any delay.
  • Application System and Infrastructure Monitoring – Constantly monitor the alerts from the monitoring tool that tells whether an application, server, website, service, disk space or other system resources are having issue and inform the support persons if necessary.
  • Service Requests and User Support – Handling of user requests such as running of one time job, scheduling of new job, copying and resending of file, troubleshooting transactional problem and involving other experts if necessary.
  • Software Release Support – Support the regular release of new software from development teams by stopping and resuming the batch when necessary and ensuring all systems are available for user sanity testing after release deployment.
  • System Patch and Upgrade Support – Support the regular third party system upgrade and patches and minimize any disruption
  • Disaster Recovery and Business Continuity Support – Awareness and readiness of the disaster recovery plans to ensure continuous operation and minimize disruption in case of disaster.

Qualifications & Experience

  • Bachelor's Degree in Information Technology of related fields.
  • At least 5 years of relevant working experience.
  • Knowledge of the requirements of IT production (Banking System).
  • Knowledge in UNIX / TWS / SHELL Script / Python / Splunk.
  • Ability to work under pressure, rigorous and committed.
  • Has Sense of organization, Sense of planning and Sense of service to be rendered.

Analysis, development and evaluation activities:

  • Familiarity with batch Processing.
  • Deep knowledge in TWS (Tivoli Dynamic Works Console) to create a New Plan, and reverse knowledge to scratch a plan analysis.
  • Good knowledge in Unix Scripts & Shell Scripting.
  • TWS administration experience with its functions to Plan, Install, Configure, Upgrade, Maintain and Troubleshoot failures.
  • Expert in Troubleshooting & Resolution of problems with the Master Domain Manager.
  • Expert in Troubleshooting & Resolution of problems with FTA Unlinks.
  • Expert knowledge in troubleshooting Failed jobs and file system full issues.
  • Knowledge in ticketing tools Jira & HP Quality Center.
  • Proven experience with monitoring and evaluating system performance and performing tuning functions to achieve optimal system efficiency.

Organization, management and implementation activities:

  • Identify risks and issue proactively and take it up to the client team with mitigation plan.
  • Business Process Management (BCP).
  • Process Documentation and Process Analysis.
  • Planning, Organizing, Leading, and Controlling.

Communication, contact, animation and sales activities:

  • Ability to communicate effectively with all staff levels.
  • Advanced customer service skills.
  • Scheduling meetings with off shore team as well as onsite team.

Financial and control activities:

  • Detecting overlaps and anomalies (Financial budgets, financial reports, profit & loss statements, balance sheets, etc.)
  • Segregation of duties - splitting tasks for bookkeeping, deposits, reporting, and auditing.
  • Forecasting and making projection.
  • Resource management.
  • Performance reviews, and verification processes.
Tell employers what skills you have

Customer Service Skills
Forecasting
Budgets
Quality Center
Business Continuity
Ticketing
Administration
Tuning
Scratch
Deposits
Bookkeeping
Resource Management
Animation
Business Process Management
Disaster Recovery

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