Chief Sales Operations Officer
1 month ago
About the Role:
We are seeking a seasoned Chief Sales Operations Officer to drive business growth and ensure operational efficiency within our Emerging Markets Wholesale division. As a key member of our global wholesale organization, you will be responsible for implementing strategic initiatives that enhance customer experience and drive profitable market share growth.
Main Responsibilities:
- To provide critical support to Sales leadership by delivering timely business updates, insights, and impactful presentations.
- Drive the execution and consolidation of all Global and Market projects while standardizing and streamlining processes to reduce complexity.
- Evaluate local reporting on defined KPIs and collaborate with stakeholders to identify areas for improvement and recommend necessary changes.
- Maintain expertise in Primary Data playbook-related topics, Segmentation maintenance, and upskilling clusters on customer classifications.
- Foster open communication channels to keep main stakeholders informed about project status and progress.
- Stay abreast of inventory positions across clusters and analyze factors influencing fluctuations.
- Monitor performance of strategic initiatives, detect deviations from targets, and propose adjustments as needed.
- Cultivate compliance among cluster teams and consolidate commercial policies.
- Support clearance plans and establish robust reporting and forecasting frameworks.
- Participate in reshaping wholesale workstreams, including SPOC for Customer Segmentation and ensuring consistent Customer Classification.
- This role may require additional responsibilities aligned with channel demand and management discretion.
Key Relationships:
- Global wholesale organization
- EM Commercial Channels leads,
- Cluster Commercial Channels Leads and Clusters Sales Co-ordination / Operations,
- Finance, IT, SCM, CTC, and Brand teams.
- Key Wholesale and Franchise customers
Requirements:
- A strong influencer with an in-depth understanding of the organization.
- Fluent English proficiency; additional languages are advantageous.
- Structured approach with excellent prioritization skills.
- Demonstrated ability to drive integrity and compliance for sustainability.
- Excellence in execution, combined with a customer-centric approach to build a sustainable business.
- Excellent communication skills, including impactful presentation skills, influencing, negotiating, and change management.
- Strong analytical skills and attention to detail.
- Advanced numeracy and literacy, along with proficient IT skills.
Minimum Qualifications:
- Advanced-level retail operations knowledge, preferably with Business Development or Retail/Finance experience.
- Bachelor's degree in Business Administration, ideally from a reputable institution.
- No less than 3 years' experience in international sales and merchandising roles, preferably in the apparel/fashion/footwear industry.
- Prior management experience is essential.
Estimated Salary Range: $80,000 - $120,000 per annum, depending on location and experience.
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