Chief Sales Operations Officer

6 days ago


Singapore adidas Full time

About the Role:

We are seeking a seasoned Chief Sales Operations Officer to drive business growth and ensure operational efficiency within our Emerging Markets Wholesale division. As a key member of our global wholesale organization, you will be responsible for implementing strategic initiatives that enhance customer experience and drive profitable market share growth.

Main Responsibilities:

  • To provide critical support to Sales leadership by delivering timely business updates, insights, and impactful presentations.
  • Drive the execution and consolidation of all Global and Market projects while standardizing and streamlining processes to reduce complexity.
  • Evaluate local reporting on defined KPIs and collaborate with stakeholders to identify areas for improvement and recommend necessary changes.
  • Maintain expertise in Primary Data playbook-related topics, Segmentation maintenance, and upskilling clusters on customer classifications.
  • Foster open communication channels to keep main stakeholders informed about project status and progress.
  • Stay abreast of inventory positions across clusters and analyze factors influencing fluctuations.
  • Monitor performance of strategic initiatives, detect deviations from targets, and propose adjustments as needed.
  • Cultivate compliance among cluster teams and consolidate commercial policies.
  • Support clearance plans and establish robust reporting and forecasting frameworks.
  • Participate in reshaping wholesale workstreams, including SPOC for Customer Segmentation and ensuring consistent Customer Classification.
  • This role may require additional responsibilities aligned with channel demand and management discretion.

Key Relationships:

  • Global wholesale organization
  • EM Commercial Channels leads,
  • Cluster Commercial Channels Leads and Clusters Sales Co-ordination / Operations,
  • Finance, IT, SCM, CTC, and Brand teams.
  • Key Wholesale and Franchise customers

Requirements:

  • A strong influencer with an in-depth understanding of the organization.
  • Fluent English proficiency; additional languages are advantageous.
  • Structured approach with excellent prioritization skills.
  • Demonstrated ability to drive integrity and compliance for sustainability.
  • Excellence in execution, combined with a customer-centric approach to build a sustainable business.
  • Excellent communication skills, including impactful presentation skills, influencing, negotiating, and change management.
  • Strong analytical skills and attention to detail.
  • Advanced numeracy and literacy, along with proficient IT skills.

Minimum Qualifications:

  • Advanced-level retail operations knowledge, preferably with Business Development or Retail/Finance experience.
  • Bachelor's degree in Business Administration, ideally from a reputable institution.
  • No less than 3 years' experience in international sales and merchandising roles, preferably in the apparel/fashion/footwear industry.
  • Prior management experience is essential.

Estimated Salary Range: $80,000 - $120,000 per annum, depending on location and experience.



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