
Exceptional Customer Service Technical Advisor
5 days ago
The Technical Support Specialist role is a dynamic position that involves providing exceptional technical service to customers, ensuring their satisfaction and fostering loyalty. This key role requires strong communication and interpersonal skills, allowing for effective collaboration with cross-functional teams to achieve seamless problem resolution.
Responsibilities:
- Provide expert technical guidance and support to customers through various communication channels.
- Troubleshoot and resolve complex technical issues in a timely and efficient manner.
- Collaborate with cross-functional teams to achieve seamless problem resolution.
- Develop and maintain strong relationships with customers to foster loyalty and retention.
Requirements:
- Bachelor's degree in Electrical or Mechanical Engineering.
- At least 1-2 years of experience in a related field with a proven track record of success.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment with multiple priorities and deadlines.
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