
Exceptional Customer Service Professional
1 week ago
Enhance Customer Experience as a Dedicated Representative
We're seeking an exceptional individual to join our customer-centric team as a Customer Service Advisor. In this role, you will be the primary point of contact for our clientele, ensuring their needs are met with professionalism and care.
Key Responsibilities:- Handle customer inquiries, bookings, and complaints across multiple channels promptly and professionally.
- Understand and communicate vehicle service or repair needs, preparing accurate quotations for customer approval.
- Build trust and long-term relationships with customers, enhancing their engagement and satisfaction.
- C coordinate with the workshop to ensure timely completion of jobs and keep customers informed of progress.
- Provide clear, accurate information and offer appropriate solutions to address customer concerns.
- C collect and present customer feedback to support continuous service improvement.
- GCE 'O' Levels or Nitec/Higher Nitec in automotive-related fields.
- Minimum 2 years of experience in customer service or sales roles.
- Prior experience in the automotive industry is a plus, but not required.
- Basic understanding of vehicle functions and maintenance is preferred.
- Strong commitment to delivering excellent customer service and enhancing customer satisfaction.
- Excellent communication skills and a collaborative mindset to work effectively with various stakeholders.
A leading player in the automotive industry in Singapore, we strive to create people-focused experiences that consistently exceed expectations. We're committed to recognizing and rewarding performance through growth opportunities and a culture that makes you feel valued.
We've been recognized for commendable people practices, including HR Asia's Best Companies to Work Platinum Award and Happiest Workplace Award. Join us in creating exceptional journeys for ourselves and our clients.
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