Pet Hotel and Café Manager

2 weeks ago

Singapore beBeePetCare Full time $80,000 - $124,999
Job Description

We are a leading pet care and wellness group, dedicated to raising industry standards and providing world-class experiences for pets and their owners. We operate across multiple verticals including a premium pet hotel, holistic wellness services, and a lifestyle pet café.

Our team is seeking an experienced professional to lead the daily operations of our pet hotel and café businesses, ensuring consistent excellence in customer service, animal care, and food safety compliance.

  • Key Responsibilities:
  • Hotel Operations: Oversee all aspects of the pet hotel, including daycare, boarding, grooming coordination, and wellness services.
  • Café Operations: Manage the operations of the affiliated pet café, ensuring smooth service and customer satisfaction.
  • Guest Experience Excellence: Design and implement international-standard hospitality service protocols for both pets and owners.
  • Team Training & Leadership: Recruit, train, and manage staff across hotel and café functions, ensuring professionalism and high service standards.
  • Facility & Service Development: Innovate and implement new enrichment activities, wellness programs, and café experiences.
  • Health, Safety & Compliance: Ensure full compliance with NParks/AVS regulations and NEA standards.
  • Business & Resource Management: Monitor KPIs, optimize operations, and support group-level growth initiatives.
  • Client Relations: Act as primary liaison for VIP clients, providing tailored experiences and building long-term relationships.
Required Skills and Qualifications

The ideal candidate will possess a Bachelor's degree in Hospitality, Business, Animal Science, or related field. Minimum 3–5 years of managerial experience in hospitality management, pet resort operations, or F&B service management is required.

The successful candidate must demonstrate ability to manage cross-functional teams and deliver high standards in both animal care and customer service. Strong leadership, communication, and problem-solving skills are essential.

Prior knowledge of international hospitality best practices and ability to adapt them to a pet care context is highly desirable. Passion for pets, animal wellness, and lifestyle innovation is a must.

Benefits

As a member of our team, you will have opportunities for career growth, professional development, and networking. You will be part of a dynamic and supportive work environment that values innovation and creativity.

Apply today to take your career to the next level and join our team in delivering exceptional pet care experiences.

Other Information

This role requires a unique combination of hospitality know-how, animal care knowledge, and F&B management skills. If you have a passion for delivering exceptional customer service, managing cross-functional teams, and driving business growth, we encourage you to apply.

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