Pet Resort Director

6 days ago

Singapore beBeeOperations Full time

Pet Hotel Operations Manager Job

We are a leading pet care and wellness organization in Singapore, dedicated to raising industry standards and providing world-class experiences for pets and their owners.

We operate across multiple verticals including a premium pet hotel, holistic wellness services, and a lifestyle pet café. Our goal is to deliver exceptional customer service and provide a safe and healthy environment for our furry friends.

As a key member of our team, the successful candidate will oversee daily operations, elevate service standards, and lead teams across both the pet hotel and café businesses.

This role requires a candidate with a unique combination of hospitality know-how, animal care knowledge, and F&B management skills, ensuring consistent excellence across our service pillars.

Key Responsibilities

  • Hotel Operations: Lead and oversee all aspects of the pet hotel, including daycare, boarding, grooming coordination, and wellness services.
  • Café Operations: Manage the operations of the affiliated pet café, ensuring smooth service, food safety compliance, and customer satisfaction.
  • Guest Experience Excellence: Design and implement international-standard hospitality service protocols for both pets and owners.
  • Team Training & Leadership: Recruit, train, and manage staff across hotel and café functions, ensuring professionalism and high service standards.
  • Facility & Service Development: Innovate and implement new enrichment activities, wellness programs, and café experiences.
  • Health, Safety & Compliance: Ensure full compliance with NParks/AVS regulations (animal care) and NEA standards (F&B hygiene).
  • Business & Resource Management: Monitor KPIs, manage budgets, optimize operations, and support group-level growth initiatives.
  • Client Relations: Act as primary liaison for VIP clients, providing tailored experiences and building long-term relationships.

Requirements

  • Bachelor's degree in Hospitality, Business, Animal Science, or related field.
  • Minimum 3-5 years of managerial experience in hospitality management, pet resort operations, or F&B service management.
  • Demonstrated ability to manage cross-functional teams and deliver high standards in both animal care and customer service.
  • Knowledge of international hospitality best practices and ability to adapt them to a pet care context.
  • Strong leadership, communication, and problem-solving skills.
  • Passion for pets, animal wellness, and lifestyle innovation.

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