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Receptionist / Patient Service Associate / Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist / Patient Service Associate / Customer Service Representative at RECRUIT EXPRESS PTE LTD. This role is responsible for providing exceptional frontline customer service to patients and their families, ensuring a positive experience throughout their journey with our healthcare services.
Key Responsibilities- Customer Service: Provide timely and effective support to patients and their families, addressing their concerns and resolving issues in a professional and courteous manner.
- Pre-Operative Scheduling: Coordinate and schedule pre-operative appointments and procedures, ensuring seamless communication with patients, surgeons, and other healthcare professionals.
- Admission Process: Guide patients through the admission process, providing clear and concise information on their treatment options, hospital policies, and financial obligations.
- Financial Counseling: Offer financial counseling and assistance to patients, helping them understand their financial responsibilities and providing guidance on available payment options.
- Deposit Collection: Collect deposits from patients, ensuring accurate and timely processing of payments.
- Education: Minimum Nitec / Diploma and above.
- Skills: Keen interest in Healthcare, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.
- Training: Comprehensive training and development opportunities to enhance your skills and knowledge in healthcare services.
- Career Growth: Opportunities for career advancement and professional growth within our organization.
