IT Applications Support Specialist

1 day ago

Singapore beBeeTechnical Full time $40,000 - $80,000

Job Title: IT Applications Support Specialist

Job Description:

We are seeking an experienced and skilled professional to join our team as an IT Applications Support Specialist. This role involves providing top-notch user support, customer service, and technical expertise to ensure seamless application functionality.

Key Responsibilities:
  • User Support: Act as point of contact for users facing issues related to internal applications.
  • Customer Service: Ensure all user interactions are handled professionally and empathetically.
  • Ticket Management: Record, prioritize, and manage incident requests in the ticketing system, ensuring timely follow-up and resolution of tickets.
  • Problem Solving: Utilize analytical skills to resolve complex issues and escalate when necessary.
  • User Training: Create and conduct training on application usage proficiently.
  • Documentation: Develop user-friendly guides related to applications.
  • Cross-Department Collaboration: Comfortably collaborate with various departments to share insights and solutions to issues.
  • Process Improvement: Continuously assess and improve the efficiency of support workflows.
Required Skills and Qualifications:
  • Emphatic and Customer-Focused: A genuine desire to help others and remain calm under pressure when dealing with any user.
  • Team-Oriented: Actively collaborate and assist colleagues towards team goals.
  • Detailed Oriented: Thoroughly document all incidents, troubleshooting, and resolution steps.
  • Adaptability: Able to adopt new technologies and processes.
  • Analytical Thinking: Identify patterns in issues and suggest preventive measures.
  • Strong Communication Skills: Active listening skills and ability to communicate clearly to non-technical users.
About You:
  • Listening Skills
  • Troubleshooting
  • Oracle
  • Ticketing
  • Process Improvement
  • Stay Calm Under Pressure
  • Problem Solving
  • SQL
  • Adaptability
  • Application Support
  • Pressure
  • Communication Skills
  • Customer Service

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