Cocktail Server

3 weeks ago

Singapur, Singapore Marina Bay Sands Full time

Job Summary

We are seeking a skilled Cocktail Server to join our team at Marina Bay Sands. As a key member of our F&B team, you will be responsible for providing exceptional beverage service to our guests.

Key Responsibilities

  • Provide beverage service to guests according to bar specifications and exceed their expectations.
  • Assist in maintaining cleanliness and organization of the bar areas, assigned station, and equipment.
  • Maintain complete knowledge of Marina Bay Sands Standards.
  • Assist other service attendants whenever possible.
  • Perform work and side duties in accordance with departmental procedures.
  • Replenish par levels for supplies and equipment.
  • Upsell to guests whenever possible.
  • Collection of empty glassware.
  • Prepare special items for events in accordance with superior's requests.
  • Attend meal breaks as assigned.
  • Prepare workstations & pantries, ensuring compliance to departmental standards.
  • Ensure that all materials, equipment are in complete readiness for service in accordance to business needs;
  • Ensuring that all procedures are carried out to departmental standards.
  • Participate and contribute in all designated meetings and training sessions.
  • Daily check and cleaning of work areas ensuring compliance with standards of cleanliness and order. Report any defects to Manager on Duty.
  • Anticipate, acknowledge, and respond promptly to guests' requests at all times.
  • Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry.
  • Report guest opportunities to Superiors following the instant pacification procedures and ensuring guest satisfaction. Advise of the problem and if unable to solve the problem, ask for superior's assistance.
  • Be aware of guest reactions and communicate with superior and other service staff to ensure guest satisfaction.
  • Maintain cleanliness and working conditions of departmental equipment, supplies, and work areas.
  • Ensure all assigned closing duties are completed before signing out.
  • Take part in formal training programs.
  • Provide feedback of any problems to the Superior.
  • Work to be part of a cooperative working climate, maximizing productivity and employee morale.
  • Report to Manager on Duty work orders for maintenance and repairs to be submitted to Manager.
  • Review status of assignments and any follow-up actions with Manager on Duty.
  • Successful completion of the training/certification processes.

Requirements

  • Minimum Secondary school education with 'O' Level passes; Diploma in any field is an advantage.
  • Minimum 2-3 year in a guest service / guest contact role, preferably in a hospitality organization.
  • Possess food hygiene and safety certification.
  • Able to work on rotating shifts, weekends & public holidays.
  • Possess a well-groomed, professional appearance.

Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

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