Cocktail Server

5 days ago

Singapur, Singapore Marina Bay Sands Full time

Job Summary

We are seeking a skilled Cocktail Server to join our team at Marina Bay Sands. As a Cocktail Server, you will be responsible for providing exceptional beverage service to our guests, exceeding their expectations, and ensuring a memorable experience.

Key Responsibilities

  • Provide beverage service to guests according to bar specifications and exceed their expectations.
  • Assist in maintaining cleanliness and organization of the bar areas, assigned station, and equipment.
  • Maintain complete knowledge of all menu items, liquor brands, beers, and non-alcoholic selections available in the bar.
  • Initiate and engage in conversation with all guests in a professional and friendly manner.
  • Act as an ambassador of the venue, marketing the outlet and all products offered to the targeted customer base.
  • Provide bottle service and participate in bottle rituals.
  • Attend line-ups with other staff and review all information pertinent to the day's business.
  • Check own grooming and attire standard.
  • Meet with Head Bartenders or Manager to review daily specials and out of stock items.
  • Communicate closely with Head Bartenders and bartenders to ensure quality service is achieved.
  • Assist other service attendants whenever possible.
  • Perform work and side duties in accordance with departmental procedures.
  • Maintain storage areas with proper supplies, organization, and cleanliness.
  • Replenish par levels for supplies and equipment.
  • Upsell to guests whenever possible.
  • Collection of empty glassware.
  • Prepare special items for events in accordance with superior's requests.
  • Attend meal breaks as assigned.
  • Prepare workstations & pantries, ensuring compliance to departmental standards.
  • Ensure that all materials, equipment are in complete readiness for service in accordance to business needs.
  • Participate and contribute in all designated meetings and training sessions.
  • Daily check and cleaning of work areas ensuring compliance with standards of cleanliness and order.
  • Anticipate, acknowledge, and respond promptly to guests' requests at all times.
  • Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry.
  • Report guest opportunities to Superiors following the instant pacification procedures and ensuring guest satisfaction.

Requirements

  • Minimum 12 months in customer service/guest contact roles, preferably in a hospitality organization.
  • Be at least 21 years of age.
  • Proficient in written and verbal English.
  • F&B Knowledge.
  • Beverage experience is an advantage.
  • Info Genesis Proficient is an advantage.

Education & Certification

  • Completion of high school 'O' Level.
  • Diploma in any field is an advantage.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies, and procedures including without limitation the rules of conduct of the Company.

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