Nightlife Server

Job Summary

The Nightlife Server position at Marina Bay Sands is responsible for providing exceptional beverage service to guests in a high-volume restaurant, bar, nightclub, or lounge environment. This role requires a strong focus on customer satisfaction, teamwork, and maintaining a clean and organized work environment.

Key Responsibilities

• Provide beverage service to guests according to bar specifications and exceed their expectations
• Assist in maintaining cleanliness and organization of the bar areas, assigned station, and equipment
• Maintain complete knowledge of Standards, including all menu items, liquor brands, beers, and non-alcoholic selections
• Attend line-ups with other staff and review all information pertinent to the day's business
• Check own grooming and attire standard
• Meet with Head Bartenders or Manager to review daily specials and out of stock items
• Communicate closely with Head Bartenders and bartenders to ensure quality service is achieved
• Assist other service attendants whenever possible
• Perform work and side duties in accordance with departmental procedures
• Maintain storage areas with proper supplies, organization, and cleanliness
• Replenish par levels for supplies and equipment
• Promote beverage to customers and upsell special beverages as instructed by the management team
• Collect empty glassware
• Prepare special items for events in accordance with superior's requests
• Attend meal breaks as assigned
• Prepare workstations and pantries, ensuring compliance to departmental standards
• Ensure that all materials, equipment, and procedures are carried out to departmental standards
• Participate and contribute in all designated meetings and training sessions
• Daily check and cleaning of work areas, ensuring compliance with standards of cleanliness and order
• Anticipate, acknowledge, and respond promptly to guests' requests at all times
• Be familiar with all operation services and local attractions to respond accurately to any guest inquiry
• Report guest opportunities to Superiors following the instant pacification procedures and ensuring guest satisfaction
• Anticipate, acknowledge, and respond promptly to guests' requests at all times
• Be aware of guest reactions and communicate with Superiors and other service staff to ensure guest satisfaction
• Maintain cleanliness and working conditions of departmental equipment, supplies, and work areas
• Answer outlet telephone within 3 rings, using correct salutations and telephone etiquette
• Ensure all assigned closing duties are completed before signing out
• Take part in formal training programs
• Provide feedback of any problems to the Superior
• Work to be part of a cooperative working climate, maximizing productivity and employee morale
• Report to Manager on Duty work orders for maintenance and repairs to be submitted to Manager
• Review status of assignments and any follow-up actions with Manager on Duty
• Successful completion of the training/certification processes
• Collect and Analyze Guest Preferences and Comment Cards
• The Marketing Server/Cocktail Waitress position markets the nightclub and services offered to our customer base and follows all specific marketing requirements and guidelines
• Performs in a public relations capacity when promoting Marquee, Avenue, Koma, and Lavo
• Establish and develop relations with patrons and provide personalized service
• Responsible for beverage service of tables and seating areas in a high-volume restaurant, bar, nightclub, or lounge environment
• Maintains all assigned wardrobe/costumes in accordance with established standards and uniform guidelines
• Focusing on the development of a regular clientele base
• Adheres to all specific marketing requirements and guidelines (guest list, reservations, social media, etc)
• Pose for pictures as requested by management, appear in uniform or designated (logo) apparel for promotional activities at or away from venue
• Marketing and promoting venue-specific events
• Assist in events and promotional activities

Requirements

Experience

• Minimum 12 months in customer service/guest contact roles, preferably in a hospitality organization
• Be at least 21 years of age

Competencies

• Proficient in written and verbal English
• F&B Knowledge
• Beverage experience is an advantage
• Info Genesis Proficient is an advantage

Education & Certification

• Completion of high school 'O' Level
• Diploma in any field is an advantage