Cross Technology Service Delivery Engineer
2 weeks ago
We are seeking a highly skilled Cross Technology Service Delivery Engineer to join our team at NTT Singapore PTE. LTD.
About the RoleThis is a developing engineering role that involves providing professional second-line remote and onsite technical support and field engineering service to clients. The primary objective of this role is to ensure all requests, process events, and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Cross Technology Service Delivery Engineer will be responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks, while using readily available information and following standard practices and procedures.
Responsibilities- Providing technical support to clients via phone, email, or remote desktop sessions
- Diagnosing and troubleshooting technical issues with Data Center technologies such as Cisco UCS server platform, UCS Fabric Interconnects/UCS Manager, Netapp AFF/FAS, Dell Poweredge, HP Proliant, Microsoft Windows Server, RHEL/Ubuntu Linux
- Resolving technical issues with Data Center technologies, including but not limited to, network routing and switching, virtualization, storage, and servers
- Maintaining accurate records of all technical support interactions and updates on client systems
- Collaborating with other teams to resolve complex technical issues and improve overall service delivery
To be successful in this role, you should have:
- A Bachelor's degree or equivalent in Information Technology or Computing or related field
- Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC (e.g., CCNP (DC), ONTAP etc.)
- Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
- BASIC understanding of Network routing and switching
- Moderate level experience in Data Center technologies such as Cisco UCS server platform (B-series, E series blade servers, C-series rack servers), UCS Fabric Interconnects/UCS Manager
- Moderate level experience in technical support to clients
- Moderate level experience in diagnosis and troubleshooting
- Moderate level experience providing remote support in Data Center and Storage technologies
- Moderate level experience in relevant technology (VMware vCenter Server and ESXI, Netapp AFF/FAS, Dell Poweredge, HP Proliant, Microsoft Windows Server, RHEL/Ubuntu Linux)
This role requires a strong ability to work independently, prioritize multiple tasks, and manage time effectively in a fast-paced environment. The ideal candidate will have excellent communication and interpersonal skills, as well as a customer-centric approach to resolving technical issues.
A competitive salary of SGD 70,000 - 90,000 per annum will be offered to the right candidate, depending on experience and qualifications.
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