Cross Technology Service Delivery Field Support Specialist

2 weeks ago


Singapore NTT SINGAPORE PTE. LTD. Full time

We are seeking a highly skilled Cross Technology Service Delivery Field Support Specialist to join our team at NTT Singapore PTE LTD.

About the Role

This is a fantastic opportunity for an experienced professional to work in a dynamic environment and contribute to delivering exceptional service to our clients. As a Field Support Specialist, you will be responsible for ensuring that the assigned infrastructure at the client site is configured, installed, tested, and operational.

You will also be required to ensure that any software that is part of the solution is installed and configured according to client requirements. This includes proactively identifying problems and errors as they occur and logging such incidents in a timely manner with the required level of detail.

Your role will involve liaising with all stakeholders, including client IT environments, carriers, and colleagues, to expedite diagnosis of errors and problems and to identify a resolution. You will also be responsible for investigating second-line support calls assigned and identifying the root cause of incidents and problems following knowledge articles.

Key Responsibilities
  • Configure, install, test, and operate assigned infrastructure at client sites.
  • Install and configure software according to client requirements.
  • Proactively identify and log problems and errors.
  • Liaise with stakeholders to resolve issues.
  • Investigate second-line support calls and identify root causes.

In this role, you will be working closely with our team to provide excellent service to our clients. We are looking for someone who is highly motivated, has excellent communication skills, and is able to work well under pressure.

Requirements

To be successful in this role, you will need:

  • Moderate-level experience in collaboration technologies, such as call managers, voice gateways, call recording, scripting, messaging, VOIP, and IP telephony.
  • Moderate-level experience in technical support to clients.
  • Moderate-level experience in diagnosis and troubleshooting.
  • Moderate-level experience providing remote support in collaboration technologies.
  • Basic understanding of network routing and switching.

We offer a competitive salary of SGD 60,000 - SGD 80,000 per annum, depending on experience.

What We Offer

We offer a comprehensive benefits package, including health insurance, retirement plans, and generous paid time off.

If you are a motivated and experienced professional looking for a new challenge, please apply now



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