
Retail Operations Manager
5 days ago
We are looking for an experienced operations manager to oversee the daily activities of our retail store. This is a leadership opportunity that requires passion, excellent customer service skills, and the ability to thrive in fast-paced environments.
The ideal candidate will have previous supervisory experience in retail or a related field, strong leadership and communication skills, and be able to multitask and prioritize tasks under pressure.
- Job Description:
Job Summary:
We are seeking an experienced operations manager to oversee the daily activities of our retail store. This includes managing front-of-house and back-of-house operations, training staff members, managing inventory, planning workloads, and compiling timesheets.
Responsibilities:
- Lead front-of-house and back-of-house operations to optimize efficiency and productivity.
- Train and develop staff members to deliver excellent customer service.
- Manage inventory, plan workloads, and compile timesheets.
- Analyze sales data, identify trends, and implement strategies to drive revenue growth.
- Maintain high standards of food quality, presentation, and hygiene.
- Handle customer complaints and feedback professionally and promptly.
Requirements:
To succeed in this role, you will need:
- Previous supervisory experience in retail or a related field.
- Strong leadership, communication, and interpersonal skills.
- Ability to multitask, prioritize tasks, and work under pressure.
- Excellent organizational, time management, and problem-solving skills.
- Physical ability to stand for long periods and lift light objects.
Benefits:
We offer a comprehensive benefits package, including:
- Staff meal and discount.
- Birthday voucher.
- Uniform provided.
- Sales target incentive.
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