
Principal Order Coordinator
2 weeks ago
Job Title: Senior Customer Service Representative
This role is a key part of our team, coordinating customer inquiries for spare parts and resolving delivery issues through effective problem-solving.
- We are looking for a dedicated individual to assess customer purchase orders, understand their needs, and resolve any discrepancies.
- Maintaining accurate records of customer purchase orders within our ERP system is crucial. This includes timely entry and management.
- The successful candidate will collaborate with warehouse staff, sales teams, and quality assurance to resolve customer orders efficiently.
- Prioritizing orders based on required ship dates and addressing issues promptly is essential.
- Additionally, the ideal candidate will analyze root causes and implement corrective actions to prevent future occurrences.
Requirements:
- A minimum of 2-4 years of relevant work experience in program management or customer support is required.
- Proficiency in a warehouse environment and familiarity with ERP systems are necessary.
- Strong analytical skills with attention to detail are essential for success in this role.
- Effective communication and interpersonal skills are also crucial.
- The ability to work under pressure with high accuracy and multitask effectively is vital.
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