Order Management Coordinator
1 week ago
We are seeking a highly skilled Order Management Coordinator to join our team. As a key member of our global order management process, you will play a critical role in ensuring seamless order processing and timely delivery of customer orders.
About the RoleThe Order Management Coordinator will be responsible for all aspects of sales order processing, from entering customer orders into the system to coordinating with local and global stakeholders to secure on-time delivery. You will work closely with our warehouse and shipping departments to track orders and ensure fulfillment according to customer request dates.
Your Responsibilities- Process and verify customer orders, ensuring accuracy in pricing, quantities, and terms in close collaboration with local and global stakeholders.
- Coordinate with both local and global sales and logistics teams to secure on-time delivery of customer orders and proactively resolve potential delays.
- Liaise with warehouse and shipping departments locally and globally to track orders and ensure fulfillment according to customer request dates.
- Maintain and update order-related information in internal systems accurately for reporting and audit purposes.
- Manage the return and exchange process for defective or incorrect products.
- Ensure timely and accurate creation of Sales Orders, Delivery Notes and Invoices in the ERP system.
- Generate reports on sales revenue, open orders, order fulfillment rates, and share insights with stakeholders for continuous improvement.
- Communicate with customers regarding order status, shipping details, and any issues affecting delivery.
- Bachelor's degree in Supply Chain Management or equivalent.
- 3+ years professional experience in customer service, order processing in the automotive, industrial, and/or capital equipment industry.
- Experience working with ERP systems (SAP R3/S4 HANA, IBP, BW) is a plus.
- Strong communication, time, and stakeholder management skills.
- Cultural awareness and ability to work in an international environment.
- Proficiency in MS Office (Excel, PowerPoint, Word).
- Work in a diverse, international environment with opportunities for growth.
- Collaborate with international teams and gain exposure to global order management processes and systems.
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