Product Operations Manager, Operational Platform

2 days ago


Singapur, Singapore TikTok Full time
Job Title: Product Operations Manager, Operational Platform

At TikTok, we're looking for a highly skilled Product Operations Manager to join our Operational Platforms team. As a key member of our Ads Interface pillar, you will play a crucial role in building solutions for ticket management and product lifecycle management tools.

Key Responsibilities:
  • Collaborate with internal stakeholders to understand their requirements and lead quantitative and/or qualitative inbound initiatives such as customer persona understanding, opportunity sizing, customer feedback analysis, and competitor intel.
  • Collaborate with products for feature development and influence product roadmap through data-driven consumer insights.
  • Act as system administrator to manage backend configuration such as routing logic, automation triggers and user access, ensure they're aligned and optimized to drive operational efficiency.
  • Set goals, success metrics and get consistent with key stakeholders. Drive product adoption and growth of products in global markets by feeding tactics such as sales enablement, automatic notifications, comm material production, webinars, client workshop, etc.
Requirements:
  • BA/BS degree or above;
  • 5+ years of experience in a customer operations/support team or customer support platforms such as Zendesk/Salesforce Service Cloud/Zoho Desk;
  • A storyteller with a track record of consolidating information into customer-oriented communications, excellent communication skills with demonstrated experience collaborating with different teams and managing multiple stakeholders to achieve business objectives;
  • Process-oriented, able to formulate and optimize operational processes based on business context to improve efficiency and customer experience;
  • Strong data and business analysis ability, analytical mind, and good data skills; comfortable with spreadsheets;
  • A fast learner and self-starter who gets to the point quickly with a good sense of judgment and original thinking;


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