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Executive Director

2 months ago

Singapore FIGMENT COLLECTIONS PTE. LTD. Full time
Job Description

Job Title: Executive Director

Company: Figment Collections Pte. Ltd.

Job Summary:

We are seeking an experienced Executive Director to lead our boutique collection of shophouses. The successful candidate will be responsible for driving operational excellence, member satisfaction, and profitability while championing our unique brand and heritage-inspired offerings.

Key Responsibilities:
  • Operational Excellence:
    • Achieve a 95% member satisfaction rate by streamlining operational systems and maintaining high service standards across all Figment properties.
    • Reduce operational costs by 10% within the first 12 months through efficiency improvements while maintaining or improving service quality.
  • Team Leadership and Development:
    • Develop and implement a comprehensive performance review program within the first 6 months, resulting in a 20% improvement in team performance metrics.
    • Maintain a 90% employee retention rate by fostering a positive and engaging work environment.
  • Sales and Marketing Growth:
    • Increase RevPAR by 15% year-over-year through targeted sales and marketing strategies.
  • Budget and Financial Management:
    • Ensure profitability by meeting or exceeding the company's financial targets, including a 10% improvement in EBITDA margins within 12 months.
    • Oversee and manage the P&L with strategic resource allocation to maximize ROI.
  • Quality Assurance:
    • Conduct regular inspections and implement quality control measures to maintain a 100% compliance rate with Figment's high standards for cleanliness and upkeep.
  • Data-Driven Strategy:
    • Utilize analytics to optimize pricing strategies, resulting in a 10% increase in revenue from optimized pricing within 6 months.
    • Implement data-driven decision-making processes that result in a 15% improvement in operational efficiency.
Requirements:
  • Leadership and People Management:
    • Demonstrates strong leadership qualities, with a proven ability to inspire, mentor, and develop teams.
    • Effective communication skills, with the ability to engage and align teams with the company's vision.
  • Strategic Thinking:
    • Capable of developing and executing strategic plans that drive growth and operational excellence.
    • Analytical mindset, using data to inform decisions and strategies.
  • Hospitality Expertise:
    • Deep understanding of hospitality operations, including financial management, facility management, and pricing strategies.
    • A creative background in the arts or humanities is a plus, aligning with Figment's brand and vision.
  • Customer Focus:
    • Passion for hospitality with a commitment to delivering exceptional member experiences.
    • Service-oriented approach, with a focus on maintaining high standards of quality and satisfaction.
  • Financial Acumen:
    • Strong financial management skills, with experience overseeing P&L and budget management.
    • Ability to drive profitability while maintaining high levels of service and member satisfaction.
  • Cultural Fit:
    • A dynamic, service-oriented individual who is passionate about hospitality and shares Figment's commitment to making the world a more human place to live through heritage-inspired living spaces.
    • A creative thinker who values both operational excellence and the cultural significance of Figment's offerings.