High-End Sales and Customer Experience Expert

7 days ago


Singapore Luxury Careers Pte Ltd Full time

Job Title: Retail Manager - Luxury Sector

Company Overview:

Luxury Careers Pte Ltd is a luxury retail brand that delivers premium brand values across all retail locations, driven by a passion for exceptional customer experiences.

Job Summary:

We are seeking an experienced Retail Manager to lead our team and drive sales growth within the boutique network, ensuring alignment with international standards and company values.

Key Responsibilities:

  • Brand Alignment: Ensure consistent delivery of premium brand values across all retail locations, while providing outstanding customer service and aligning with the company's omni-channel approach.
  • Sales Growth: Develop and execute strategies to drive sales and profitability across the retail network, manage product assortment, and analyze sales data to identify opportunities for improvement.
  • Operations Excellence: Oversee day-to-day retail operations, ensuring compliance with international standards, safety regulations, and visual merchandising guidelines. Conduct regular audits and propose operational enhancements.
  • Team Development: Lead and support retail managers, fostering a positive and professional work culture that promotes teamwork, employee satisfaction, and development.
  • Project Management: Manage boutique-related projects, including store openings, relocations, and renovations, ensuring they are delivered on time, within budget, and in line with strategic goals.
  • Cross-functional Collaboration: Collaborate with various departments, including marketing and commercial teams, to implement campaigns, manage third-party relationships, and ensure smooth retail operations.

Requirements:

  • University degree or equivalent in Business Management / Retail / Hospitality
  • Min. of 7 years of relevant experience in Retail/Lifestyle/Luxury Goods industry leading stores and teams
  • Excellent communication, negotiation, and interpersonal skills, able to work with multiple stakeholders
  • Strong analytical and organizational skills with attention to details
  • Work well under pressure in a fast-paced environment
  • Product management
  • Good knowledge of Microsoft Office applications, especially Excel and PowerPoint


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