Automotive Showroom Representative
1 week ago
We are seeking a highly skilled and customer-focused Automotive Showroom Representative to join our team at BYD BY 1826 PTE. LTD.
About the RoleThis is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have strong communication skills. As a Showroom Ambassador, you will be the first point of contact for customers and visitors, providing a warm welcome and assisting with inquiries.
You will be responsible for managing the showroom's appointment calendar, including test drives, service appointments, and sales consultations. Additionally, you will perform clerical duties such as data entry, filing, and maintaining office supplies.
Your primary goal will be to provide exceptional customer service, address and resolve customer queries or concerns, and ensure a high level of satisfaction.
Key Responsibilities- Welcome customers and visitors to the showroom with a positive attitude and professional appearance, providing information about available vehicles and promotions.
- Answer and direct phone calls, respond to emails, and handle online inquiries, scheduling test drives and service appointments as needed.
- Manage the showroom's appointment calendar, ensuring all tasks are completed efficiently and effectively.
- Perform various administrative tasks, including data entry, filing, and maintaining office supplies, preparing and distributing documents as required.
- Address and resolve customer queries or concerns, escalating issues when necessary to ensure a high level of satisfaction.
- Maintain visitor logs, ensuring guests are directed to the appropriate staff members.
- Provide support to sales staff by preparing customer information, maintaining inventory records, and assisting with showroom displays.
To be successful in this role, you should possess:
- A high school diploma or equivalent, with additional certification in office administration or customer service being an advantage.
- Previous experience as a receptionist or in a customer-facing role, preferably in an automotive or retail environment.
- Strong communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.
- Excellent organizational and multitasking abilities.
- A professional demeanor with a customer-focused approach.
- The ability to handle confidential information with discretion.
- BASIC knowledge of automotive terminology is an advantage.
We offer a competitive salary of SGD $45,000 - SGD $55,000 per annum, depending on experience, plus additional benefits including health insurance, paid time off, and career development opportunities.
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