Automotive Showroom Liaison
5 days ago
About Space TPC PTE. LTD.
Space TPC PTE. LTD. is a leading automobile retailer offering a wide range of vehicles to meet diverse customer needs.
We are seeking an experienced Automotive Showroom Liaison to join our team at Suntec City Mall Showroom, providing exceptional customer service and support in a fast-paced environment.
Salary
The estimated salary for this role is SGD $40,000 - $60,000 per annum, depending on experience.
Job Description
The Automotive Showroom Liaison will be the primary point of contact for customers and visitors, responsible for greeting and assisting them with inquiries. Key responsibilities include:
- Customer Greeting: Welcoming customers and visitors with a positive attitude and professional appearance, providing information about available vehicles and promotions.
- Phone and Email Handling: Answering and directing phone calls, responding to emails, and handling online inquiries, scheduling test drives and service appointments.
- Appointment Coordination: Managing the showroom's appointment calendar, including test drives, service appointments, and sales consultations.
- Administrative Support: Performing clerical duties such as data entry, filing, and maintaining office supplies, preparing and distributing documents as needed.
- Customer Service: Addressing and resolving customer queries or concerns, ensuring high levels of satisfaction, and assisting with paperwork for vehicle purchases and service requests.
- Visitor Management: Maintaining visitor logs and directing guests to the appropriate staff members.
- Sales Support: Providing support to sales staff by preparing customer information, maintaining inventory records, and assisting with showroom displays.
- Showroom Maintenance: Keeping the reception area clean, organized, and well-stocked, reporting maintenance issues to the relevant team.
Required Skills and Qualifications
To be successful in this role, you will require:
- High School Diploma or Equivalent: A minimum educational qualification of high school diploma or equivalent.
- Previous Experience: Previous experience as a receptionist or in a customer-facing role, preferably in an automotive or retail environment.
- Communication Skills: Strong communication skills, both verbal and written.
- Microsoft Office Suite: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.
- Organizational Abilities: Excellent organizational and multitasking abilities.
- Professional Demeanor: A professional demeanor with a customer-focused approach.
- Confidentiality: Ability to handle confidential information with discretion.
Benefits
As an employee of Space TPC PTE. LTD., you can expect a competitive remuneration package, opportunities for career growth and development, and a dynamic work environment that values teamwork and innovation.
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