IT Production Support Lead
7 days ago
This role requires a strong technical background and experience in leading teams to ensure smooth operation of the Core Banking system.
The successful candidate will possess excellent problem-solving skills, be able to analyze complex issues, and develop effective solutions. They will also have strong communication and interpersonal skills to work effectively with cross-functional teams.
Key Responsibilities:
- Analyze and resolve production issues related to the Core Banking system
- Leverage technical expertise to improve system performance and reliability
- Collaborate with development teams to implement new features and enhancements
- Maintain accurate records of system issues and resolutions
- Develop and implement process improvements to enhance operational efficiency
Requirements:
- 7-14 years of experience in IT production support, preferably in banking or finance
- Strong understanding of Core Banking systems and technology stacks
- Excellent problem-solving and analytical skills
- Effective communication and interpersonal skills
- Experience with automation tools and scripting languages (e.g., Python)
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