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Front Desk Officer

1 week ago

Singapore TDCX Full time
Serve with Excellence at TDCX

As a Front Desk Customer Service Officer, you will be responsible for attending to walk-in inquiries from the public and resolving issues in a timely and efficient manner.

You will provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.

Key Responsibilities
  1. Deliver Excellent Service: Provide top-notch service to customers, ensuring their needs are met and exceeded.
  2. Manage Escalation Issues: Handle and manage escalation issues in a proficient manner, maintaining a positive and professional demeanor.
  3. Build Relationships: Build sustainable relationships with customers by taking the extra mile and going above and beyond.