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Front Office Leader
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Job Summary:
The Duty Manager is responsible for overseeing all aspects of Front Office operations and ensuring a seamless guest experience. This role requires strong leadership skills, attention to detail, and the ability to make sound decisions in high-pressure situations.
Key Responsibilities:- Supervise all Front Office staff and ensure they are performing their duties to the highest standard.
- Handle guest complaints and concerns in a professional and courteous manner.
- Coordinated with Housekeeping and Facilities departments to maintain the overall quality of guest experience.
- Monitor room inventory closely to maximise revenue and ensure that arrival rooms are assigned accordingly.
- Responsible for conducting training sessions for Front Office team members.
- Candidates should have at least 1 year of experience in a Supervisory role as an Assistant Duty Manager/Duty Manager.
- Service-oriented and take pride in delivering exceptional guest service.
- Flexible to perform rotating shifts, including overnight shifts and on Weekends/Public Holidays.
We are committed to providing our guests with an exceptional experience. If you have a passion for delivering outstanding customer service and leading a team, we encourage you to apply for this exciting opportunity.
