Senior Front Office Leader

1 week ago

Singapore beBeeDuty Full time $45,000 - $55,000
Job Title:

Duty Manager

Job Description:
  • Responsible for the overall smooth operations of Front Office functions including Reception, Concierge, Communications and the Club Lounge.
  • Acts as the key contact for any guest issue or Hotel emergency in the absence of the Senior Management Team.
  • Handles all guest complaints and feedback in a professional manner.
  • Ensures all reception and cashiering procedures are performed in accordance with established standards and procedures of the Hotel.
  • Provides leadership and support to the team through guidance and training.
  • Leads by example and fosters a positive work culture that encourages teamwork, accountability and excellence.
  • Attends daily internal operations meeting in the absence of Front Office Manager.
  • Reviews guest preferences and feedback to the Management.
  • Keeps abreast of market practices and recommends new suitable work processes for better efficiency and productivity.
  • Drives and promotes Front Office's goals and initiatives such as Upselling goals, Trip Advisor ranking etc.
  • Develops and implements strategies to enhance guest satisfaction and loyalty.
  • Conducts regular performance evaluation and provides feedback to team members to ensure each team member is on the right direction.
  • Participates in recruitment and onboarding processes for new staff members.
  • Assists with budgeting, financial reporting, and cost control measures.
  • Conducts regular checks to ensure the service standards of Front Office staff are in compliance with Hotel's stipulated standards.
  • Conducts regular team meetings and training sessions to communicate updates, share best practices and address any issues.
  • Demonstrates strong leadership, communication and problem-solving skills to effectively manage the Front Office Team.
  • Upholds the Hotel's brand standards and values and ensures consistency in service delivery.
  • Ensures that the Front Office complies with all regulatory requirements, including health, safety, and Ministry of Manpower (MOM) laws.
Requirements:
  • Good communication and customer service skills
  • At least 2 - 4 years of experience in the Duty Manager role.
  • Diploma in Hotel Management and/or Diploma in Tourism Studies preferred
  • Possesses excellent knowledge on Opera system
  • Trained in fire evacuation and emergency procedures
  • Certified AED and First Aider
  • Proficient in MS Word, Excel and PowerPoint applications
  • Basic foundation of F&B service operations knowledge preferred
Tell Employers What Skills You Have:

Customer Service Skills, Front Office, Upselling, AED, PowerPoint, MS Word, Opera, Accountability, Cashiering, Budgeting, Regulatory Requirements, Hotel Management, Cost Control, Service Delivery, Hospitality

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