Operational Support Specialist
4 weeks ago
Credit Bureau Singapore PTE LTD is seeking a dedicated Operations Executive to support our Member Clients (Banking & Financial Institutions).
This role will be the primary interface between Credit Bureau Singapore and its Member Clients, tasked with managing a portfolio of these Client's service fulfilment and related support.
- Conduct regular audit checks on Approved Members of Credit Bureau Singapore PTE LTD to ensure compliance.
- Process offline reports in a timely manner and submit deliverables as required.
- Provide excellent customer service by handling Members' queries through various communication channels.
- Collaborate with internal functional teams to troubleshoot technical queries or assistance, providing support to Members as needed.
Key Responsibilities
- Manage relationships with Member Clients to ensure effective service delivery.
- Develop and implement strategies to improve service quality and reduce errors.
- Identify areas for process improvement and suggest solutions to enhance efficiency.
- NITEC or Diploma holders with 1-2 years of customer support work experience preferred.
- Basic knowledge of Microsoft Office and IT skills are advantageous.
- Candidate must be diligent and possess a keen eye for details.
- Possess good conceptualization and analytical skills to handle complex issues.
- Able to work independently and effectively under pressure.
- Demonstrate strong time management, professional interpersonal and communication skills.
Benefits
- Competitive salary range: SGD 40,000 - 60,000 per annum.
- Ongoing training and development opportunities to enhance skills and knowledge.
- Collaborative and dynamic work environment.
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