Operational Support Specialist

4 weeks ago


Singapore CREDIT BUREAU (SINGAPORE) PTE LTD Full time
Job Description

Credit Bureau Singapore PTE LTD is seeking a dedicated Operations Executive to support our Member Clients (Banking & Financial Institutions).

This role will be the primary interface between Credit Bureau Singapore and its Member Clients, tasked with managing a portfolio of these Client's service fulfilment and related support.

  • Conduct regular audit checks on Approved Members of Credit Bureau Singapore PTE LTD to ensure compliance.
  • Process offline reports in a timely manner and submit deliverables as required.
  • Provide excellent customer service by handling Members' queries through various communication channels.
  • Collaborate with internal functional teams to troubleshoot technical queries or assistance, providing support to Members as needed.

Key Responsibilities

  1. Manage relationships with Member Clients to ensure effective service delivery.
  2. Develop and implement strategies to improve service quality and reduce errors.
  3. Identify areas for process improvement and suggest solutions to enhance efficiency.
Requirements
  • NITEC or Diploma holders with 1-2 years of customer support work experience preferred.
  • Basic knowledge of Microsoft Office and IT skills are advantageous.
  • Candidate must be diligent and possess a keen eye for details.
  • Possess good conceptualization and analytical skills to handle complex issues.
  • Able to work independently and effectively under pressure.
  • Demonstrate strong time management, professional interpersonal and communication skills.

Benefits

  • Competitive salary range: SGD 40,000 - 60,000 per annum.
  • Ongoing training and development opportunities to enhance skills and knowledge.
  • Collaborative and dynamic work environment.


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