Luxury Fashion Retail Specialist

2 days ago

Singapore beBeeFashion Full time $30,000 - $40,000
Customer Experience Expert

As a Customer Experience Expert at our luxury fashion retail, you will be responsible for delivering exceptional customer service and achieving sales targets to ensure outstanding customer satisfaction. In addition, this role requires maintaining store display standards and merchandise arrangement as well as stock/shelves replenishment according to our Standard Operating Procedures.

Key Responsibilities:
  • Greet and engage with customers warmly, creating a welcoming atmosphere
  • Assist customers in finding suitable products based on their needs and preferences
  • Provide personalized styling advice and recommendations
  • Handle customer inquiries and resolve issues promptly and professionally
Fashion Advisory (Sales):
  • Achieve individual and store sales targets through effective sales techniques
  • Upsell and cross-sell products to maximize sales opportunities
  • Process sales transactions accurately and efficiently
  • Product Knowledge
  • Maintain up-to-date knowledge of products, including features, benefits, and trends
  • Educate customers on product care, fitting, and styling options
  • Stay informed about new arrivals, promotions, and store events
Relationship Management:
  • Build and maintain long-term relationships with clients to encourage repeat business
  • Maintain client records and follow up with personalized communications
  • Notify customers about new products, events, and promotions
Requirements:
  • No experience welcomed.
  • Proven experience in luxury fashion retail or a related field is a plus.
  • Strong passion for luxury fashion and a keen sense of style.
  • Exceptional interpersonal and communication skills.
  • Ability to work in a fast-paced, dynamic, and high-end retail environment.
  • Sales-driven with a track record of meeting or exceeding sales targets.
  • Knowledge of fashion trends and luxury brands.

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