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Store Operations Excellence Director
3 weeks ago
As a Retail Operations Manager, you will oversee the day-to-day operations of our offline retail stores. This includes developing and implementing strategies to increase store sales and profitability, managing and training retail staff to achieve performance goals, and ensuring excellent customer service standards are consistently delivered.
Key Responsibilities Include:- Managing stock levels, inventory control, and replenishment cycles;
- Coordinating with suppliers, logistics, and headquarters for smooth supply chain operations;
- Implementing and ensuring adherence to company policies, visual merchandising, and brand guidelines;
- Planning and executing promotional campaigns and in-store events to boost sales;
- Resolving escalated customer issues effectively and professionally;
- Conducting regular audits to ensure compliance with safety, hygiene, and operational standards;
- Preparing budgets, forecasts, and performance reports for management review.
- Degree in Business Retail Management or related field;
- Proven experience in retail operations management (preferably in multi-store settings);
- Strong leadership, people management, and decision-making skills;
- Excellent communication and interpersonal skills;
- Strong analytical and problem-solving ability;
- Proficiency in MS Office and retail POS systems;
- Ability to work in a fast-paced, customer-focused environment.
You will have the opportunity to develop your career in a dynamic and growing retail organization. You will work closely with a talented team of professionals who share your passion for delivering excellent customer experiences.
