Store Operations Director

2 weeks ago

Singapore beBeeRetail Full time $4,000 - $8,000

Job Title: Offline Store Operations Director

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Job Summary:

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We are seeking an experienced Offline Store Operations Manager to oversee the day-to-day operations of our retail stores.

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  • Oversee Day-to-Day Operations: Manage and coordinate all aspects of offline store operations, ensuring seamless customer experiences and efficient business processes.">
  • Develop and Implement Strategies: Analyze sales data and market trends to develop effective strategies that drive sales growth and profitability.">
  • Manage and Train Staff: Lead, motivate, and train retail staff to achieve performance goals and deliver exceptional customer service.">
  • Monitor Performance: Track key performance indicators (KPIs), sales reports, and operational metrics to inform decision-making and drive business improvement.">
  • Customer Service: Ensure consistent delivery of excellent customer service standards across all stores.">
  • Supply Chain Management: Coordinate with suppliers, logistics, and headquarters to maintain smooth supply chain operations.">
  • Policies and Brand Guidelines: Implement and ensure adherence to company policies, visual merchandising, and brand guidelines.">
  • Promotional Campaigns: Plan and execute promotional campaigns and in-store events to boost sales and drive customer engagement.">
  • Escalated Customer Issues: Resolve escalated customer issues effectively and professionally.">
  • Audits and Compliance: Conduct regular audits to ensure compliance with safety, hygiene, and operational standards.">
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Requirements:

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  • Degree in Business or Retail Management: Hold a diploma or degree in business or retail management or a related field.">
  • Experience in Retail Operations: Proven experience in retail operations management, preferably in multi-store settings.">
  • Leadership and People Management: Demonstrate strong leadership, people management, and decision-making skills.">
  • Communication and Interpersonal Skills: Possess excellent communication and interpersonal skills.">
  • Analytical and Problem-Solving Ability: Showcase strong analytical and problem-solving ability.">
  • Technical Skills: Be proficient in MS Office and retail POS systems.">
  • Fast-Paced Environment: Ability to work in a fast-paced, customer-focused environment.">

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