Director of Client Experience
1 week ago
The Director of Client Experience at THINK TEACH ACADEMY PTE. LTD. is a strategic leadership position responsible for driving exceptional client satisfaction and loyalty through effective client service strategies. This role requires a dynamic and experienced professional with 4-6 years of experience in client servicing, account management, or a similar role, with at least 2 years in a leadership position.
Key Responsibilities
- Develop and implement client service strategies to ensure exceptional client satisfaction and loyalty.
- Lead and mentor a team of Client Service Executives, fostering a culture of collaboration and excellence.
- Oversee client accounts, managing high-value clients and resolving complex issues effectively.
- Collaborate with cross-functional teams to improve service offerings, identify new business opportunities, and drive client retention.
- Monitor and analyze client service performance metrics, presenting actionable insights to senior management.
- Stay up to date with industry trends and best practices, implementing innovations to enhance the client experience.
About the Role
This is an excellent opportunity for a seasoned professional to take on a leadership role and shape our client service operations. The ideal candidate will possess exceptional communication and interpersonal skills, with a client-first mindset, strong leadership and team management abilities, with a proven ability to inspire and guide teams, and strategic thinking with the ability to analyze data and translate insights into actionable plans.
Requirements
- 4-6 years of experience in client servicing, account management, or a similar role, with at least 2 years in a leadership position.
- Exceptional communication and interpersonal skills, with a client-first mindset.
- Strong leadership and team management abilities, with a proven ability to inspire and guide teams.
- Strategic thinking with the ability to analyze data and translate insights into actionable plans.
- High proficiency in English; familiarity with CRM tools and related software is preferred.
What We Offer
- A competitive salary range of $80,000 - $110,000 per annum, based on experience.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
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