Hotel Operations Director
2 months ago
Hotel Operations Director
**Key Responsibilities:**
* Achieve optimal guest satisfaction and a good working environment to attain all set objectives.
* Run the hotel in accordance with the Standard Operating Procedures and Policies as set out by the company.
* Implement optimal and attractive products and services required to address the hotel's target groups, based on pre-agreed marketing plans and budgets.
* Ensure the correct production and distribution of information and promotion materials as agreed to.
**Guarding Efficiency and Productivity:**
* Draw up plans and budget concepts (revenues, costs, etc.).
* Safeguard the realization, tracing and adjustment of deviations.
* Developing improvement actions, carry out costs savings.
* Guard/controlling of cost price.
* Delivering of data and proposals for the budgets and investments.
**Managing Department Heads:**
* Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks.
* Coordination of the execution of activities via instructions to the Heads of Departments/Assistant Managers, supervision of the execution.
* Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff.
* Be accountable for responsibilities of department heads in their absence.
* Implement the SOPs optimally in the hotel and act as a flag ship establishment for the brand.
* Prepare a monthly financial reporting.
* Ensure an adequate administration, for the outgoing and incoming invoices, for the payment of invoices and for drawing up periodical management data. Justify deviations and differences.
**Other Tasks:**
* Handling complaints, in the last resort.
* Other reliable to the above mentioned, tasks in order of the executive.
* Handing over opinions and beliefs, decisions etc. to the executives.
* Leading various internal and external meetings.
* Supervise the fulfillment of the regulations of the employment legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
* Correct use of Company's corporate identity.
* Maintain contacts with public authorities.
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