Hotel Operations Director
2 months ago
Hotel Manager Job Description
The Hotel Manager at Far East Organization is responsible for overseeing the efficient and profitable operation of the hotel, ensuring that all departments are functioning effectively and in line with the organization's objectives and quality standards.
Key Responsibilities:
- Supervise and direct hotel departments, including Front Office, Housekeeping & Laundry, Food & Beverage, Security, and Engineering, to ensure smooth day-to-day operations.
- Collaborate with the Executive Committee to develop long-term and short-term strategies, create budgets, and forecast for the hotel.
- Provide recommendations and advice to the Area General Manager on process improvements and strategies for the hotel.
- Stay proactive and resourceful in analyzing trends and understanding changing guest needs and expectations regarding accommodations, services, and facilities.
- Implement effective yield management strategies to achieve ARR and occupancy goals, maximizing room inventory.
- Maintain a high level of service and cleanliness within budget in guestrooms and public areas through effective management of the Housekeeping Department.
- Regularly inspect guest rooms, public areas, lobby, and other facilities to uphold consistently high standards.
- Collaborate with outsourced security for efficient surveillance, proper reporting, and incident follow-up.
- Coordinate with the HR Department for manpower needs, recruitment, promotions, terminations, etc.
- Review departmental programs to foster the development of future department heads.
- Conduct daily visits to all departments to observe routine activities.
Requirements:
- Degree in Business Administration or equivalent.
- At least 8 years of relevant experience in hospitality.
- Excellent communication, interpersonal, and leadership skills.
- Able to perform independently under pressure in a fast-paced environment.
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