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VisionPLUS Production Support Professional

3 weeks ago


Singapore beBeeEngineer Full time $60,000 - $100,000
Production Support Engineer (L1)

We are seeking a highly skilled and qualified Production Support Engineer (L1) to join our team. As a key member of our support structure, you will be responsible for monitoring, triaging, and resolving first-level issues across VisionPLUS 10 modules.

This is an exciting opportunity to work with a leading organization in the industry, leveraging your technical expertise to drive business outcomes.

Key Responsibilities:

  • Monitor application and batch job alerts related to VisionPLUS 10 (Flex).
  • Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.
  • Handle initial triage of incidents and user tickets.
  • Provide quick fixes and workarounds for known issues.
  • Maintain SOP documentation and knowledge base for recurring issues.
  • Escalate unresolved or complex problems to L2/L3 teams.
  • Coordinate with development, infrastructure, and vendor teams.
  • Support monthly release deployments and patching activities.
  • Prepare RCA and incident reports.
  • Serve as the first point of contact for VisionPLUS 10-related incidents and service requests.

Required Skills & Qualifications:

  • 2-5 years relevant experience in L1 support roles, preferably in banking or card systems.
  • BASIC understanding of VisionPLUS 10 (Flex) architecture and core modules.
  • Exposure to JCL, COBOL, VSAM, CICS is a must.
  • Exposure to Microfocus environment (Flex) is a must – Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies
  • Familiarity with SQL/DB2 and log analysis – Good To Have.
  • Strong communication and customer service orientation.
  • Experience with ITSM tools (e.g., ServiceNow, Remedy)
  • Knowledge of ITIL practices preferred – Good To Have
Benefits

This role offers a comprehensive benefits package, including competitive salary, bonuses, and opportunities for professional growth and development.

As a valued member of our team, you will enjoy a dynamic and supportive work environment, with access to cutting-edge technology and tools.

Others

This position requires excellent problem-solving skills, strong analytical abilities, and effective communication skills.

You will work closely with cross-functional teams to resolve complex technical issues and deliver high-quality results.