F&B Service Ambassador
1 month ago
Unlock Your Potential in the F&B Industry
Are you passionate about delivering exceptional customer service and creating memorable experiences for our guests? We're seeking a skilled F&B Host/Hostess to join our dynamic team at Marina Bay Sands.
Key Responsibilities:
- Provide warm and welcoming greetings to guests, ensuring a seamless dining experience.
- Manage reservations, answer phone calls, and respond to guest requests in a timely and professional manner.
- Seat guests in the restaurant according to designated rotation plans, ensuring even distribution and fairness.
- Personalize each guest experience by using their names, acknowledging special occasions, and passing on relevant information to captains and server attendants.
- Thank guests for their patronage as they leave, maintaining a positive and friendly atmosphere.
- Maintain accurate guest profiles and histories, noting special occasions and dates.
- Relay guest comments to the manager and assistant manager, ensuring continuous improvement.
- Perform other duties as assigned by the supervisor.
Requirements:
- Minimum secondary school education with 'O' Level passes; diploma in any field is an advantage.
- Minimum 1 year experience in customer service or guest contact roles, preferably in a hospitality organization.
- Able to work on rotating shifts, weekends, and public holidays.
- Possess a well-groomed, clean, and professional appearance.
- Fluent in English and other languages is a plus.
Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.
Our employees are committed to adhering to and abiding by all rules, regulations, policies, and procedures, including the rules of conduct and business ethics of the Company.
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